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Excellent Service Experience |
April 24, 2014 |
Reviewer:
John Scott from San Diego, CA United States
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I never ordered from DME Hub before (nor do I usually write reviews), but the positive online reviews and excellent BBB rating I found gave me the confidence to give DME Hub a try.
The order and shipping process went as smoothly as you would expect from a reputable medical supplies company. In my experience, reputable is rarely a word I'd use for a medical supplies company.
I ordered a pair of TiLite Neoprene Impact Guards. My order, unfortunately, arrived with the wrong part. The web site didn't make clear that the larger sizes were different kinds of impact guards. I immediately sent an email off to Tyler. In a few hours he responded. He checked the inventory for the right item. He arranged return shipping, at no cost to me. All by the end of the day. I got the right impact guards a week later.
My shopping experience was straightforward, responsive, and professional. I'll be making my next purchase with DME Hub.
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